REFUND POLICY

At Solo Watches, we are committed to ensuring your complete satisfaction with every purchase. If for any reason you are not entirely happy with your order, we offer a straightforward refund process.

 

Returns

• Eligibility: Returns are accepted within 14 days of receipt of your order. The item must be in its original condition, including all packaging, tags, and documentation.

• Condition: Watches must be unworn, undamaged, and in the same condition as when received. Items showing signs of wear or damage cannot be accepted for return.

Return Process

1. Contact Us: Email us at returns@solowatches.com to initiate a return. Please include your order number and the reason for the return.

2. Return Authorization: We will provide you with a Return Authorization Number and detailed instructions on how to return your item.

3. Shipping: Pack the item securely and return it to us using a traceable shipping method. Please ensure the package is insured for its full value.

Refunds

• Processing Time: Refunds will be processed within 7-10 business days of receiving the returned item. The refund will be issued to the original payment method.

• Shipping Costs: Shipping costs are non-refundable, and you are responsible for the return shipping fees. If the return is due to an error on our part, we will cover the return shipping costs.

Exchanges

• Process: If you wish to exchange your item for a different watch or size, please initiate a return as outlined above and place a new order for the desired item. Exchanges are subject to availability.

Non-Returnable Items

• Custom Orders: Items that have been customized or specially ordered are non-returnable and non-refundable.

• Final Sale Items: Certain items marked as “Final Sale” are not eligible for returns or refunds.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at support@solowatches.com. We will arrange for a replacement or full refund, including any shipping costs, as appropriate.