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FAQ

  • How do I book a consultation?
    Book a personalized consultation through our website to explore your options or discuss specific services.
  • Can you source specific watches?
    Yes, we offer a bespoke sourcing service to help find specific or rare luxury watches.
  • Do you offer watch repair services?
    Yes, we provide expert repair and maintenance services for luxury watches.
  • Where are you located?
    We are located in 11, Old, Bond St, London W1S 4PN. Additionally, we are an online business, serving customers globally.
  • What is Solo Watches?
    Solo Watches is a luxury retailer specializing in high-end timepieces made from bioceramic plastics and precious metals. We are not affiliated with any specific brands we sell.
  • How do I contact customer support?
    You can reach us via email or phone through the Contact Us page.
  • Are all your watches authentic?
    Yes, all watches are 100% authentic, sourced from trusted suppliers. We are not directly affiliated with any specific brands.
  • Do you offer custom or limited-edition watches?
    Yes, we feature exclusive, limited-edition timepieces and provide sourcing services for specific models.
  • What materials are used in your watches?
    We offer luxury watches made from bioceramic plastics and precious metals, providing both durability and sophistication.
  • What is your return policy?
    We offer a 14-day return policy for unworn items, with the option for a full refund or exchange.
  • Do you offer international shipping?
    Yes, we ship worldwide. Shipping times and fees vary depending on the destination.
  • How long does shipping take?
    Domestic orders take 3-5 business days, while international orders may take 7-10 business days.
  • What payment methods do you accept?
    For payments on Solo Watches, we are offering a range of flexible options. These include: Credit/Debit Cards: Major providers such as Visa, MasterCard, and American Express. PayPal: Fast and secure payments. Apple Pay: For easy mobile transactions. Klarna: Buy now, pay later options. Bank Transfers: Secure direct bank payments.
  • How do I track my order?
    Once shipped, you will receive a tracking number via email.
  • Can I cancel or modify my order?
    Orders can be canceled or modified within 24 hours of placing them. For assistance after this window, contact customer support.
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